We at CAIP at Headrest believe that every client of our agency deserves to be treated with respect and dignity and are entitled to courteous, confidential, and professional care and consideration.  We understand that this can be a stressful time in the lives of persons convicted of DUI/DWI, as people are all the sudden finding themselves in a situation that can be confusing, overwhelming, and ultimately can have a major impact on their lives, employment and family relationships.  We pledge to work with you as a partner, supporting you in moving you forward towards the ultimate goal of getting your license restored as quickly as possible.

 

As a client you have certain rights and responsibilities which can be found under the “Client Bill of Rights” section.  Our goal is to keep you always informed what you need to do to keep moving forward towards license restoration and to give you all information in writing for your future reference.  Understanding that we must follow established laws and rules, clients can be assured that we will support you in any way which we are able to help you through the process involved in completing an Impaired Driver Care Management Program.  

 

We encourage our clients to ask questions, communicate openly with our staff members, and to not hesitate to let us know about any problems or concerns you have about the program, the IDCMP process, or working with any outside agencies or program, including treatment agencies or state programs or departments as you complete the IDCMP and seek restoration of your driving privilege.